Post by thread:[OT:] Fantastic service from a supplier

Sorry but I've just got to recommend a "newly found" supplier in the UK. I needed some blue 7 Segment displays and after a bit of searching found a company called "Forge Europa" on the internet. I sent them an email at 11:55am on the 20th August and thought I'd have to wait for a couple of days for a reply but at 12:06pm on the same day received an email back saying the items I'd requested were in stock and there was no problem sending me some samples. Now 11 minutes turnaround for a new customer is what I call customer service !!! I think they now hold the record for being the most efficient supplier I deal with. The products turned up promptly and with appropriate datasheets and have sat on the workbench until yesterday when I had a proper chance to have a play with them. After dazzling myself with the blue 7 segment displays (I really wasn't expecting them to be that bright) I found that I should have really gone for the common anode type rather than the common cathode. Feeling a bit sheepish I sent them an email back at 9:53am this morning and lo and behold had a reply at 10:22am saying it wasn't a problem and replacements would be sent out. I am now reeling from shock !!! I've had some good uk suppliers in the past (Crownhill, Greenweld and Rapid electronics spring to mind) but Forge Europa now top my list. If only every supplier could be like this - it would make life a whole lot easier when prototyping. Anyway - rant over - if you're in the market for some LED displays (they do an interesting range to say the least) then have a look at their website http://www.forge-europa.co.uk/home.html I'm not affiliated in any way to the company - I just believe that good customer service should be rewarded by more customers. Thanks for listening Dom ____________________________________________

> I sent them an email at 11:55am on the 20th August and thought I'd have to > wait for a couple of days for a reply but at 12:06pm on the same day > received an email back > Feeling a bit sheepish I sent them an email back at 9:53am this morning > and > lo and behold had a reply at 10:22am Their service is slipping badly !!! It took them 2.63636363... times as long to reply this time compared to a little over 2 months ago. :-) RM ____________________________________________

I don't know...I think we need more data. They responded within 10 minutes to my request for datasheets about 30 minutes ago! Josh -- A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools. -Douglas Adams On Fri, 05 Nov 2004 01:52:38 +1300, Russell McMahon <spam_OUTapptechTakeThisOuTparadise.net.nz> wrote: {Quote hidden}> > I sent them an email at 11:55am on the 20th August and thought I'd have to > > wait for a couple of days for a reply but at 12:06pm on the same day > > received an email back > > > Feeling a bit sheepish I sent them an email back at 9:53am this morning > > and > > lo and behold had a reply at 10:22am > > Their service is slipping badly !!! > It took them 2.63636363... times as long to reply this time compared to a > little over 2 months ago. ____________________________________________

>> Feeling a bit sheepish I sent them an email back >> at 9:53am this morning and lo and behold had a >> reply at 10:22am > >Their service is slipping badly !!! >It took them 2.63636363... times as long to reply > this time compared to a little over 2 months ago. Well it was morning tea time. The other one they got sent before lunch :))) ____________________________________________

On 4 Nov 2004 at 11:15, Dominic Stratten wrote: > Sorry but I've just got to recommend a "newly found" supplier in the UK. > > I needed some blue 7 Segment displays and after a bit of searching found a > company called "Forge Europa" on the internet. <snip> Following your reccomendation I've sent Forge Europa a couple of requests for pricing information, but no response at all (whole week now). Like you, we're looking for blue 7 segment, common anode and in our case 0.56" digits. Did you come across any other reasonable suppliers? Only pricing I've seen so far seems to indicate about a 10x price premium for blue over the standard red, green and yellows. Thanks, Brent. -- Brent Brown, Electronic Design Solutions 16 English Street, Hamilton, New Zealand Ph/fax: +64 7 849 0069 Mobile/txt: 025 334 069 eMail: .....brent.brownKILLspam@spam@clear.net.nz ____________________________________________

Brent Brown 21:50 2004-11-18: >but no response at all (whole week now). Phone them. I have an increasing loss of mail especailly to large companies, end when I phone them to ask about it they admin they do have mail problem. And some don´t even know. Farnell had a nasty-word filter that for a half year threw away all mails that contined the swedish word for "out of stock" as it in english is spelled like a nasty word for female genitals... Wonder how many deals from non english parts of world their englis-bad-bord-filter, stupidly set up to operate globally, made them loose! Other companies found their mail system had classified my mail as spam and answered very late. I even had an aquaintance with a company that i could not fax nor mail, phone only. IT Technology? Ha! Maybe time to recover the teleprinter? /Morgan -- Morgan Olsson, Kivik, Sweden ___________________________________________

> >but no response at all (whole week now). > > Phone them. Yes, I will phone them. Them being 11 hours away was the only reason I didn't phone in the first place. I haven't given up hope, I'm sure it's just mail filtering problems like you say or something similar. Thanks, Brent. -- Brent Brown, Electronic Design Solutions 16 English Street, Hamilton, New Zealand Ph/fax: +64 7 849 0069 Mobile/txt: 025 334 069 eMail: brent.brownKILLspamclear.net.nz ____________________________________________