Christof wrote:
{Quote hidden}>
> On 16 Oct 97 at 9:59, Tjaart van der Walt wrote:
> >
> > I suppose If one was really tired of the quagmire of support, one could
> > start mailing one's complaints directly to the big knobs. The 'press
> > resleases'
> > section one the web site kindly supplied us with the following names :
> >
> > These are all big names, so mind your P's and Q's.
> >
> > Friendly Regards
> >
> > Tjaart van der Walt
> >
> Dear Tjaart
>
> If you have got a problem with the high cost of your electricity bill or
> your telephone is cut off for the x... time with no reason, do you really want
> to complain to Nelson Mandela?
>
> (You really have to mind your P's and your F's!)
>
> Regards,
> Christof
Seeing as you didn't post it privately, I will answer it in the same
manner.
I think you are misunderstanding me. I have previously (before you
subscribed) stated clearly that the FAE and distributor support in this
country is excellent. We also get very good prices compared to other
countries. The effort and time you have spent here did not go unnoticed.
(For the benefit of rest of the list, Christof is the FAE for PACE
Electronics who are distributors of Microchip.)
I have also stated that the factory support stinks. Period.
We forked out a lot of money for MPLAB-C on the premise that we would
get free upgrades ad infinitum. Not so. Microchip has made their
problems mine with the obvious lack of interest in supporting *paying*
customers.
I can only offer them the same answers that our customers give us when
we have a problem : I don't give a shit. Sort out your problems. I don't
care. Just do it. Get your act together. Hire more people. Cancel your
vacation.
The truth is Microchip is unable to support MPLAB-C because :
1) The (nonexistent) interrupt service routine context saving code
that I have been licking Microchip's ass for since last year, doesn't
work. I had to use code hacked from Bytecraft.
2) The so-called header files to support (hahahaha) the 8k devices,
actually DOWNGRADES the 8K to 4k. This is preposterous! How the hell
can Microchip stay in business with this kind of practise?
The local factory rep have been promising me upgrades for MPLAB-C for
10 months. Where is it? Oh sure the 17CXXX will be available 'soon', but
this wasn't explained to me when we paid good money for it.
To solve our problem, we had to buy MPC (from you) too. One compiler for
the price of two.
Is anybody interested in buying our copy of MPLAB-C? <G>
My only consolation is that Microchip will feel the heat now. Scenix and
Atmel (AVR) will break the monopoly on the low-ends. Motorola offers
chips
with an order of magnitude more functionality+flash+on-board-ICE for
about
20% more.
PS : to answer your question about the electricity bill - of course.
--
Friendly Regards
Tjaart van der Walt
EraseMEtjaart
wasp.co.za
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